FAQ & Troubleshooting

General

Do I need an account? No. Every tool on BriefBlip works without signing in.

Is BriefBlip free? Yes, all three tools are free today.

Meeting blips

My audio file won't upload. Check it's under 100 MB and one of: mp3, wav, ogg, oga, m4a, mp4, flac, webm, aac. Anything else (or anything larger) is rejected before it's sent.

Can I record a live call directly in BriefBlip? No — BriefBlip doesn't access your microphone. Record the call with whatever tool you already use (Zoom, Teams, your phone), then upload the recording or paste the transcript.

The action items have the wrong owner, or say "Speaker 1" instead of a name. BriefBlip only knows what the transcript tells it. If a name is never spoken or written near where the task was assigned, it falls back to whatever speaker label the source used.

Doc & URL blips

"This URL could not be fetched." BriefBlip can only reach public web pages. Pages behind a login, on an internal network, or blocked by the site's own protections can't be fetched.

A key point doesn't have a quote under it. Not every point in a brief maps to one exact sentence in the source — when that happens, BriefBlip leaves the quote out rather than inventing one.

Weekly briefs

I signed up but never got the confirmation email. Check spam first. If it's genuinely missing, sign up again with the same address — this sends a fresh confirmation link rather than a broken one.

I clicked an old confirmation link and it says "not valid." That happens if the link was already used, or if it belongs to a different signup than the one you're trying to confirm. Signing up again fixes it.

How do I unsubscribe? Use the unsubscribe link in any issue you received — it's instant, no login needed. Your mail app's own one-click unsubscribe button works too.

Can I pause the brief instead of unsubscribing? Yes. Use the Manage preferences link in any issue and choose Pause; resume from the same page whenever you like. See Weekly Briefs.

How do I change the address my brief goes to? From the management page — but for that one action we send a fresh link to your current address first, so a forwarded email can't move someone else's subscription. The new address then confirms before anything is sent to it, and your brief keeps arriving at the old address until it does.

I've lost every BriefBlip email. How do I manage my subscription? Go to briefblip.com/manage and enter your address — a link arrives that works for an hour. That page deliberately never says whether an address is subscribed, so the response looks identical either way.

Still stuck?

These docs don't cover every edge case on purpose — see Building against the API if you want the exact technical behavior, including error codes and rate limits.